Last updated: 5 August 2025
This Refund Policy explains the conditions under which refunds are considered for digital products purchased from LiveOverYoga.com, operated by AYUNARI ACTIVE LTD, a company registered in Scotland under company number SC852873, with its registered office at Suite 4024, Mitchell House, 5 Mitchell Street, Edinburgh, Scotland, EH6 7BD.
1. General Provisions
1.1 This policy governs all refund-related matters for purchases made on our website.
1.2 By completing a purchase on LiveOverYoga.com, you confirm your acceptance of this policy.
1.3 We reserve the right to update or modify this policy at any time. Updates will be reflected on this page. Continued use of the website after changes constitutes your acceptance of the revised terms.
2. Refund Eligibility
2.1 Due to the digital nature of our products (such as downloadable yoga guides, videos, or plans), all sales are final and non-refundable, unless otherwise required by law.
2.2 Refunds will only be considered in the following exceptional cases:
- The purchased file is corrupted or not functioning as intended
- The product does not match the description provided on the product page
- You made a duplicate purchase of the same digital item
2.3 Refunds will not be granted for:
- Change of mind or personal dissatisfaction
- Accidental purchases or failure to use the product
- Technical incompatibilities if minimum system requirements were clearly stated
3. How to Request a Refund
3.1 If you believe you qualify for a refund, please email us at [email protected] within 7 calendar days of your purchase.
3.2 Include the following details in your email:
- Full name and email address used for the purchase
- Order number or proof of transaction
- A clear explanation of the issue encountered
3.3 Incomplete or vague refund requests may be denied.
4. Refund Processing
4.1 If approved, your refund will be processed within 7–10 business days and issued to the original payment method.
4.2 We are not liable for delays caused by third-party payment providers.
4.3 Refunds can only be processed to the original purchaser. We do not issue refunds to third parties or alternative accounts.
5. Disputes and Chargebacks
5.1 Filing an unauthorized chargeback without contacting us first may result in the permanent suspension of your access to LiveOverYoga.com.
5.2 If you believe a charge was made in error, please contact us promptly so we can assist you.
6. Governing Law
6.1 This Refund Policy is governed by the laws of Scotland.
6.2 Any legal disputes shall be resolved exclusively by the courts of Scotland.
7. Contact Information
For any questions or refund-related concerns, please contact:
Email: [email protected]
Company: AYUNARI ACTIVE LTD
Address: Suite 4024, Mitchell House, 5 Mitchell Street, Edinburgh, Scotland, EH6 7BD